Integrate Offerchat Live Online Chat with Adium for Mac

By Cheby Labrague 3 Comments

The Offerchat Development Team has successfully rolled out integration with Pidgin. But when I’m on a Mac computer, I’m bound to use Adium. It works so much like Pidgin and other instant messaging applications most of us are using to chat with friends from all IM accounts we’ve accumulated over time. For those who don’t want to part with their Macs, you can now chat with your customers and site visitors using the Offerchat live online chat widget on your website through the Adium instant messaging application on your Mac.

Adium for the uninitiated: what is Adium?

Adium is a free and open source instant messaging client for Mac OS X that supports multiple IM networks. It supports protocols such as XMPP (including Google Talk, Facebook Chat, and LiveJournal services), AIM, ICQ, Live Messenger, IRC, and many others.

The Offerchat live chat can be integrated to Adium using the XMPP protocol.

How to Integrate Your Offerchat Live Chat Account with Adium

What you need:

  • Your Offerchat email address and password
  • Adium on your Mac computer

Step 1

Open Adium on your computer.

Step 2

Click File > Go to Add Account > then XMPP

Adium Integration with Offerchat Live Chat

Step 3

Enter the necessary account credentials in the format shown below.

Adium Offerchat Account Details

Your Jabber ID is Offerchat registered email address without the ampersand (@) and dot (.) characters plus the Offerchat XMPP domain which is realtime.offerchat.com. Then type the password you’re using for your Offerchat account.

As an example, let’s say my registered Offerchat email address is myemail@me.com, my Jabber ID should be myemailmecom@realtime.offerchat.com

Important: Do not click Register Account. It will return with an error.

Step 4

Click the Options tab. Type 1 on the box that says Available Priority. Leave the rest of the settings as is.

Adium Integration Options

Step 5

Click OK after doing step 3 and 4.

Hooray! You can now chat with your customers from the Adium IM client on your computer. This is how it looks like in action:

Adium with Offerchat Live Chat

(Click on the image to enlarge)

The Perks of Integrating Offerchat Live Support Chat with Adium

Integrating live support chat with a separate instant messaging (or IM) client is very convenient especially if you want to dedicate your browser strictly for viewing websites. Also, fusing Offerchat with Adium brings in additional desktop notifications from your dock (sounds and blinking) which will surely grab your attention whenever a chat comes in.

As always, we welcome your questions. Chat with us at the Offerchat homepage or send us a message from the Feedback button on the dashboard if you have questions or need help on integrating your Offerchat live online chat with Adium.

Cheby Labrague

Cheby Labrague

Cheby writes about live chat insights, improving conversions, epic customer service, online marketing and everything in between. She will take you by the hand in exploring how to extend your website's earning power through Offerchat's smart live chat tool, and even smarter live chat people.