How to Get the Most Out of Offerchat Live Chat Customer Service
Offerchat is the only free premium live chat tool in the market. No shit holier than that. There’s no need to undergo a free trial, no need to fear for the sands of time to run out, and no need to unlock premium, exclusive features with your earned gold points.
Kiss free trials goodbye… Offerchat is 100% free.
Now just because the live chat customer service tool is free doesn’t mean you can prance around and go your merry way. After all, customer service is a serious endeavor, back-breaking even. But the thing is, you already have the tool to succeed in customer service, give your customers plenty to rave about and love you, and earn their lifetime loyalty. Live chat customer service should be easy.
Here are 5 tips on how to get the most out of Offerchat live chat:
1. Don’t forget to verify the live chat widget.
Very Important Update: To make adding live chat to your site a lot easier, we decided to scrap the manual verification process. From now on, new users will have a single forward flow in embedding the widget. Once the code is successfully saved on your site’s HTML, just refresh the page to load the Offerchat live chat widget on your site! No more going back to hit the “Verify” button.
Verifying the live chat widget is like touching base with us so that you avoid any technical problems later. When you verify the live chat widget on your site, you are ordering our servers to detect the live chat on your website. Once our servers are able to detect the Offerchat live chat app you’ve added on your site, communication flows smoothly. To verify your widget log in to the Offerchat dashboard, click your website on your left and go to Widget Settings then to Install Widget. Click the Verify Site button.
2. Add a profile photo.
Displaying a profile picture to attach a face next to a name really does wonders when it comes to humanizing customer experience. As with any kind of online communication, chat and instant messaging pales in comparison with real face-to-face conversation. Were it not for its inherent convenience, none of us would be communicating online. Adding a professional yet smiling profile photo eradicates the rigid and impersonal gap between two people communicating online while fostering customer trust and confidence in your business.
3. Set proactive chat triggers.
Targeted proactive chat initiatives are very beneficial to making and saving sales. If you’re running an ecommerce website or any online business, you might want to consider setting up a proactive chat program. According to a Forrester research, 51% of online shoppers appreciate proactive chat invitations because it allows them to multitask, and 29% like it because they are in control of the conversation and they can skip straight to the information most relevant to them. One of the leading insurance and financial services in the US reported getting back 30%-40% of their clients who have abandoned shopping carts after implementing proactive chats. You can activate targeted proactive chat invitations and create triggers by logging into the Offerchat dashboard and going to Live Chat Settings through a website listed on your left.
4. Make use of Saved Responses.
Saved or “canned” responses allows you and your live chat agents to save time and make the live chat session with a site visitor more convenient. By saving answers to FAQs into this live chat feature along with common greetings and closing messages, you can just click to chat a sentence instead of typing them out. To add or edit saved responses, log into your Offerchat dashboard, click on a website you’re working on, go to Live Chat Settings and click Responses. Sweet because you can also add and save proactive chat messages here.
As you can see, there is a proactive chat message initiative in this list of saved responses on the dashboard. Click to chat by just clicking a response you want and it will automatically fill out the reply box when you’re on a chat session with a site visitor or a customer.
5. Outsource your live chat agent needs to professionals.
Live chat outsourcing is now available in flexible and reasonably priced packages at Offerchat. Instead of fielding all customer questions by yourself or with your small team, you can outsource them to live chat customer service experts like us. You’ll be able to pick and customize services according to your business needs, thus paying only for what you need. The most important element here is the “onboarding session” where we sit with us to specify deliverables, schedules, expectations and other details to make sure we’re in the same page. Our live chat outsourcing services is how we do business to generate money and revenue; the live chat tool is forever free for you to use so go ahead and make the most out of it.
Cheby writes about live chat insights, improving conversions, epic customer service, online marketing and everything in between. She will take you by the hand in exploring how to extend your website's earning power through Offerchat's smart live chat tool, and even smarter live chat people.