Advantages of Live Chat: The Shortest Route to Customers’ Hearts
We’ve talked about the perils of online live chat and we gushed about how you can evade them. This time, on the lighter side, let’s touch base on the advantages of live chat on a deeper level. Having an online chat feature on websites is increasingly becoming the norm for most online businesses in the web. Are you ready to jump into the bandwagon and get in for a ride? Read through the key points below and in the end decide if a live chat app is right for you or not.
Prompt Customer Service
No matter how many businesses you may own, deep down you are a consumer too and a customer lots of times. Have you ever felt frustrated trying to reach a department but the tedious phone menus seem to get you nowhere? All of us encountered instances in the past when precious time was wasted on the phone waiting for assistance and all our other tasks were put on hold eating a huge chunk at our productivity. Don’t even get me started about email. Only a small handful of companies and businesses reply within the hour. With online live chat, customer service gets a refreshing facelift! It’s prompt and convenient – even better than tweeting or sending a Facebook message because you don’t have to leave and switch to a different screen.
Note: To keep the quality of your service, an online live chat agent should interact with maximum of 3 customers and no more. The Offerchat live chat tool automatically queues other incoming chats to another agent available when a user’s already chatting with 3 people.
High Customer Satisfaction, Larger Profit
Cheby writes about live chat insights, improving conversions, epic customer service, online marketing and everything in between. She will take you by the hand in exploring how to extend your website's earning power through Offerchat's smart live chat tool, and even smarter live chat people.